Frequently Asked Questions

Table of Contents

Table of Contents

Table of Contents

FAQ

You can use our Contact us form to send a message.

Yes, it is.
Please feel free to contact us.

Basically, total service fee would be basic fee + processing fee + shipping fee (or on-site service charge).
* Basic fee will not be incurred only for furniture related.
* The shipping fee will be change to on-site service charge only for furniture related.

In some cases, additional charges may be incurred. In that case, please be assured that we will contact you in advance.

Learn more

If you send us the detailed information of your request, types of products, number of units, photos, etc. on contact us form, we will provide you with quotation.

It is possible, however we will give priority to the customers who requested it first before you.
Depending on the situation, we may not be able to respond immediately as you want.

FAQ

You can use our Contact us form to send a message.

Yes, it is.
Please feel free to contact us.

Basically, total service fee would be basic fee + processing fee + shipping fee (or on-site service charge) .
* Basic fee will not be incurred only for furniture related.
* The shipping fee will be change to on-site service charge only for furniture related.

In some cases, additional charges may be incurred. In that case, please be assured that we will contact you in advance.

Learn more

If you send us the detailed information of your request, types of products, number of units, photos, etc. on contact us form, we will provide you with quotation.

It is possible, however we will give priority to the customers who requested it first before you.
Depending on the situation, we may not be able to respond immediately as you want.

FAQ

You can use our Contact us form to send a message.

Yes, it is.
Please feel free to contact us.

Basically, total service fee would be basic fee + processing fee + shipping fee (or on-site service charge) .
* Basic fee will not be incurred only for furniture related.
* The shipping fee will be change to on-site service charge only for furniture related.

In some cases, additional charges may be incurred. In that case, please be assured that we will contact you in advance.

Learn more

If you send us the detailed information of your request, types of products, number of units, photos, etc. on contact us form, we will provide you with quotation.

It is possible, however we will give priority to the customers who requested it first before you.
Depending on the situation, we may not be able to respond immediately as you want.

About Payment

For the time being, only bank transfer is available.

※Transfer fee will be paid by the customer.

Credit card payment is not available for the time being.
 We sincerely apologize for the inconvenience this may cause you.

The cancellation fee after the service starts will be 100% of the estimated fee.
No cancellation fee will be charged for cancellations made before the service starts.
In addition, we will bear the return shipping fee only before the service starts.

It may occur in rare cases. In that case, please be assured that we will contact you in advance.
Only with the consent of the customer, we will issue the quotation again and implement the service.
If you do not agree, no additional charges will be incurred and we will bear the return shipping fee.

About Payment

For the time being, only bank transfer is available.

※Transfer fee will be paid by the customer.

Credit card payment is not available for the time being.
 We sincerely apologize for the inconvenience this may cause you.

The cancellation fee after the service starts will be 100% of the estimated fee.
No cancellation fee will be charged for cancellations made before the service starts.
In addition, we will bear the return shipping fee only before the service starts.

It may occur in rare cases. In that case, please be assured that we will contact you in advance.
Only with the consent of the customer, we will issue the quotation again and implement the service.
If you do not agree, no additional charges will be incurred and we will bear the return shipping fee.

About Payment

For the time being, only bank transfer is available.

※Transfer fee will be paid by the customer.

Credit card payment is not available for the time being.
 We sincerely apologize for the inconvenience this may cause you.

The cancellation fee after the service starts will be 100% of the estimated fee.
No cancellation fee will be charged for cancellations made before the service starts.
In addition, we will bear the return shipping fee only before the service starts.

It may occur in rare cases. In that case, please be assured that we will contact you in advance.
Only with the consent of the customer, we will issue the quotation again and implement the service.
If you do not agree, no additional charges will be incurred and we will bear the return shipping fee.

About Delivery

For the time being, we only ship to Japan.
We do not ship worldwide.

It is only for receiving the designated address, such as your home address, office address, etc.

For the time being, our carriers are Japan Post and Yamato Transport.
* Carriers can not be specified.

Shipping fee will change, depending on the service that you request.
Japan Post (less than 25kg/Yu-Pack (parcel))
Yamato Transport (more than 25kg/TA-Q-BIN)

About Delivery

For the time being, we only ship to Japan.
We do not ship worldwide.

It is only for receiving the designated address, such as your home address, office address, etc.

For the time being, our carriers are Japan Post and Yamato Transport.
* Carriers can not be specified.

Shipping fee will change, depending on the service that you request.
Japan Post (less than 25kg/Yu-Pack (parcel))
Yamato Transport (more than 25kg/TA-Q-BIN)

About Delivery

For the time being, we only ship to Japan.
We do not ship worldwide.

It is only for receiving the designated address, such as your home address, office address, etc.

For the time being, our carriers are Japan Post and Yamato Transport.
* Carriers can not be specified.

Shipping fee will change, depending on the service that you request.
Japan Post (less than 25kg/Yu-Pack (parcel))
Yamato Transport (more than 25kg/TA-Q-BIN)